Getting Started
5 questions
AtPost Portal is a professional healthcare training platform designed for EMS, nursing, and other medical professionals. It combines evidence-based clinical training apps with gamification features like XP, levels, and challenge coins to keep you engaged while learning.
Click "Get Started" or "Sign Up" on the homepage. Enter your email, create a password, and fill in your profile information including your name and job title. You'll receive a confirmation email to verify your account.
Yes! New users get access to select training apps for free. You can explore the platform, complete training modules, and earn XP before deciding to upgrade to a paid plan for full access to all apps and features.
AtPost Portal works on any modern web browser including Chrome, Firefox, Safari, and Edge. The platform is fully responsive and works on desktop computers, tablets, and smartphones.
Your organization administrator needs to invite you via email. Once you receive the invitation, click the link to create your account and you'll automatically be added to your organization with the appropriate access permissions.
Training & Learning
6 questions
You earn Experience Points (XP) by completing training activities, answering questions correctly, maintaining streaks, and achieving milestones. XP accumulates to increase your level, and you can compare your progress with colleagues on the leaderboard.
Challenge Coins are digital badges you earn for special achievements like completing your first session, maintaining a 7-day streak, reaching level milestones, or mastering specific skills. They're displayed on your profile and contribute to your total XP.
Currently, training on AtPost Portal is for skill development and does not provide accredited Continuing Education (CE) credits. However, the training is designed by medical professionals and follows evidence-based guidelines. Check with your licensing authority for CE requirements.
All training cases use de-identified, simulated, or educational scenarios. No real patient data is ever used. Cases are developed by medical professionals and reviewed for clinical accuracy.
Yes! Your dashboard shows your current level, XP, streak, and recent activity. Each training app also has detailed analytics showing your accuracy rates, improvement trends, and areas that need more practice.
Incorrect answers provide learning opportunities. You'll see the correct answer with an explanation, and you can retry similar questions to reinforce the concept. You may earn reduced XP for retries, encouraging you to study the material carefully.
Account & Billing
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We accept all major credit cards (Visa, MasterCard, American Express, Discover) and can arrange invoicing for enterprise customers. All payments are processed securely through our payment provider.
Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We don't offer prorated refunds for partial months.
Yes! We offer volume discounts for organizations with multiple users. Contact us at [email protected] to discuss pricing for your team size and get a custom quote.
Go to Settings > Billing to update your payment method. You can add a new card or update your existing payment information. Changes take effect on your next billing cycle.
Your progress data (XP, levels, completed training) is retained for 30 days after cancellation. If you resubscribe within that period, all your progress will be restored. After 30 days, data may be deleted per our retention policy.
Organizations & Teams
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Organization administrators can invite team members from the Admin section. Enter their email addresses and select their role (member, training officer, or admin). They'll receive an invitation email to join your organization.
There are three main roles: Members (standard access to training apps), Training Officers (can view team progress and reports), and Org Admins (full administrative access including API management and user management).
Training Officers and Org Admins can view team leaderboards, completion rates, and aggregate compliance data. Individual detailed progress is visible to the user and administrators only.
Org Admins can create API keys from Admin > API Management. You can set scopes, rate limits, and expiration dates for each key. See the API Documentation tab for endpoints and integration guides.
Enterprise SSO integration (SAML, OAuth) is available for qualifying organizations. Contact us at [email protected] to discuss your requirements and implementation.
Security & Privacy
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Yes, we maintain HIPAA compliance with Business Associate Agreements (BAAs) in place with all our service providers. However, our platform is designed for training purposes and does not store or process actual patient data (PHI).
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use secure authentication with password hashing (bcrypt) and offer multi-factor authentication (MFA). Our infrastructure is hosted on HIPAA-compliant cloud providers.
Your individual progress is visible to you and your organization administrators. Leaderboards show names and XP totals. We never sell your data or share it with third parties for marketing purposes.
Active account data is retained while your account exists. Audit logs are retained for 6+ years per HIPAA requirements. If you delete your account, most personal data is removed within 30 days, except where legally required.
Yes, you can request a data export from Settings > Data Export. This includes your profile, training history, XP records, and achievements in JSON format. We respond to data export requests within 30 days.
Please report security vulnerabilities responsibly by emailing [email protected] with "Security Vulnerability Report" in the subject. We take all reports seriously and will respond within 48 hours.
Technical Support
6 questions
First, try refreshing the page or clearing your browser cache. Ensure you're using a supported browser (Chrome, Firefox, Safari, Edge). If the issue persists, check our status page or contact support.
Click "Forgot Password" on the login page and enter your email. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. Reset links expire after 24 hours.
Progress is saved automatically after each activity. If you're experiencing issues, ensure you have a stable internet connection. Try logging out and back in. If the problem continues, contact support with your browser and device information.
Go to Settings > Preferences and select your theme preference: Light, Dark, or System (follows your device settings). The change takes effect immediately.
Currently, AtPost Portal requires an internet connection to load training content and save progress. Some apps may cache content for faster loading, but an active connection is needed for full functionality.
Email us at [email protected] with a description of your issue, your account email, and any relevant screenshots. We typically respond within 1-2 business days.